Shipping policy

📦 Shipping Policy – Velora Market

Thank you for shopping with Velora Market. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully.

1. Order Processing Time

All orders are processed within 2–4 business days (Monday–Friday, excluding UK public holidays).

During high-demand periods (sales, holidays, promotions), processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping & Delivery Times

We work with trusted suppliers and carriers to deliver your products.

 United Kingdom

  • Standard Shipping: 4–9 business days

  • Express Shipping (if available): 3–7 business days

🌍 International Shipping

  • Europe: 4–9 business days

  • Rest of World: 4–9 business days

Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number (where available)

Please allow 2–5 days for tracking information to update.

5. Customs, Duties & Taxes

For international orders:

  • Import duties, VAT, or customs fees may apply depending on your country.

  • These charges are the responsibility of the customer.

  • Velora Market is not responsible for delays caused by customs.

6. Lost, Stolen, or Delayed Packages

Velora Market, is not responsible for packages marked as delivered by the courier.

If your package appears lost:

  • Please contact us within 7 days of the expected delivery date.

  • We will assist you in investigating the issue with the carrier.